ServiceProviderTermsAndConditions

Terms and Conditions of the Supplier Policy

Welcome to HOOK VENTURE Company!

Welcome to HOOK!
These terms and conditions outline the rules and regulations for the use of the HOOK website, located at HOOKapp.sa. By accessing this website, we assume you accept these terms and conditions. Do not continue to use HOOK if you do not agree to all the terms and conditions stated on this page. We confirm that the HOOK platform is a technical electronic platform that operates exclusively as an intermediary for booking, search, and linking users with suppliers, and does not provide any operational, labor, or contractual services itself.

Definitions:
The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements.
These Terms and Conditions apply to all labor provided and nominated by the Supplier on the website located at www.HOOKapp.sa, which enables the User to review its details starting from selection and in preparation for contracting through the HOOK application. The electronic copies shall be deemed valid and effective upon the electronic signature of both Parties.

Website: located at HOOKapp.sa. By accessing the website, we assume acceptance of the Terms and Conditions and agreement to all terms and conditions stated on this page.
Supplier: means the natural or legal person who logs into this website and complies with the terms and conditions of the company owning the platform.
User: the client who uses the HOOK application by searching for available domestic workers for the purpose of booking.
Labor: whenever mentioned, means any domestic worker selected by the User for any domestic profession or similar, residing with the User and of any nationality as stated in the Annex of Service Loan Details, and who performs the domestic Service Loan directly or indirectly to the User or any member of his family and works under their supervision and direction.
Domestic Labor Regulation: a regulation issued by the Ministry of Human Resources and Social Development regulating the work of domestic labor.
HOOK: a technical electronic platform operating exclusively as an intermediary for booking, search, and linking users with suppliers, and does not provide any operational, labor, or contractual services itself.

The following documents and papers are considered an integral part of the Supplier Policy Terms and Conditions:

Copy of the Commercial Registration of the HOOK
Copy of the Articles of Incorporation and all annexes of the HOOK
Copy of the Commercial Registration of the Supplier.
Copy of the Articles of Incorporation and all annexes of the Supplier.
Return and replacement terms in accordance with the relevant regulations.
Annex of Instructions and Procedures.
Terms and Conditions on the website HOOKapp.sa
Cookies:
We employ the use of cookies. By accessing HOOK, you agree to use cookies in agreement with HOOK’s Privacy Policy.
Most interactive websites use cookies to enable us to retrieve user details for each visit. Our website uses cookies to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, HOOK and/or its licensors own the intellectual property rights for all material on the application, and all intellectual property rights are reserved. You may access this from the HOOK website for your own personal use subject to restrictions set in these terms and conditions.

Supplier Terms and Conditions:

The Supplier is prohibited from republishing material from the HOOK
The Supplier is prohibited from selling, renting, or sublicensing material from HOOK.
The Supplier is prohibited from reproducing, duplicating, or copying material from HOOK.
The Supplier is prohibited from redistributing content from the HOOK
Parts of the HOOK website provide an opportunity for users to post and exchange opinions and information in certain areas of the website.
HOOK does not filter, edit, publish, or review comments prior to their presence on the website.
Comments do not reflect the views and opinions of HOOK, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions to the extent permitted by applicable laws.
HOOK shall not be liable for the comments or for any liability, damages, or expenses caused and/or suffered as a result of any use and/or posting and/or appearance of the comments on this website.
HOOK reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive, or cause a breach of these Terms and Conditions.
The Supplier hereby grants HOOK a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your comments in any and all forms, formats, or media.
The following organizations may link to our website without prior written approval from HOOK, including but not limited to:
(Government agencies / search engines / news organizations)
Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses.
System-wide accredited businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.
We may consider and approve other link requests from the following types of organizations:
(Commonly-known consumer and/or business information sources / com community sites / associations or other groups representing charities / online directory distributors / internet portals / accounting, law and consulting firms / educational institutions and trade associations).
Approved organizations may hyperlink to our website as follows:
(By use of our corporate name / or by use of the uniform resource locator being linked to / or by use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site).

General Terms and Conditions:
1-1 The above introduction is an integral part hereof and shall be read and interpreted together as one text, and reference shall be made thereto in interpreting its provisions and clarifying the intended meaning of its articles. Any reference to any regulation or law shall mean such regulation or law and its amendments from time to time and shall include any subsequent regulation or law. It cancels all previous contracts as of its date, whether oral or written, regarding its subject matter.
1-2 The HOOK application displays the Supplier’s services via the HOOK application to provide mediation services in completing the contracting between the Supplier and the service applicant “User”. The HOOK application provides this service to the Supplier through the best available means by providing the necessary electronic and logistical support to present the HOOK services to the service applicant “User”.
1-3 The HOOK application is an intermediary between the “Supplier” and the “User”. Accordingly, no obligation shall arise upon the HOOK application toward the Supplier, most notably guaranteeing completion of the contracting between the two parties (Supplier / User). The dealing and contracting shall be between the Supplier and the User.
1-4 The Supplier uses the HOOK platform by linking the User through the HOOK platform to receive booking requests for the domestic worker submitted by the User, and then the First Party responds to the User through the website www.HOOKapp.sa.
1-5 The subscription value shall be paid by the User through the electronic payment methods available via the HOOK application, which undertakes to provide such means in accordance with the relevant regulations.
1-6 The relationship between the labor nominated by the Supplier to the User through the website shall be organized by employment contracts subject to the Saudi Labor Law and its Implementing Regulations and in accordance with the Domestic Labor Regulation. The User shall be provided with a power of attorney or authorization for the purpose of supervising the labor. The User shall not claim any financial or labor rights other than those stipulated in the contract. The Regulation shall be the reference in interpretation in case of any dispute not provided for in the contract, and in case of a complaint from the labor before the competent authorities, the User shall attend whenever requested by the First Party or the competent authorities.
1-7 The Supplier acknowledges the right of the HOOK platform to deduct a percentage of (10%) of the total value excluding tax from the service installment amount requested from the User in consideration for benefiting from the application’s marketing services. Accordingly, the HOOK platform shall transfer the remaining amount at a percentage of (90%) excluding tax to the accounts specified by the Supplier.
1-8 The two Parties shall comply with the procedures applicable under the tax regulations in the Kingdom of Saudi Arabia and related decisions and instructions concerning Value Added Tax.
1-9 In the event the User requests renewal or sponsorship transfer of the worker’s contract obtained from the HOOK application, the platform shall have the right to deduct the same percentage mentioned in clause 1-7 for a period of one year from the contract date.
1-10 In the event renewal or sponsorship transfer is carried out by the User for the worker obtained through the HOOK platform via the Supplier, the platform shall be entitled to the percentage mentioned in clause 1-7 for one year from the contract date.
1-1 The Supplier shall be obligated to provide and nominate labor to the User in compliance with the applicable regulations and laws in this regard.
1-2 The Supplier shall be obligated to contract with the User seeking the service exclusively through the HOOK application without using any other mechanism to attempt contracting with the User outside the HOOK application, and shall adhere to using the means available in the application to complete the contracting procedures stipulated in the Procedures Regulation specified by the HOOK application, including for example (electronic authentication – OTP verification code) to execute the contract. Accordingly, the HOOK application shall be entitled to the agreed percentage of the contract value signed between (Supplier / User) in all cases whether the contract is executed or remains pending without completion.
1-3 The Supplier shall be obligated to conduct the necessary medical examinations for the labor upon arrival for infectious and chronic diseases and physical disabilities that may prevent the labor from performing essential assigned tasks.
1-4 In the event the Supplier wishes to provide any promotional advertisements, offers, coupons, or seasonal discounts related to labor contracts available via the HOOK application, the Supplier shall provide HOOK with all documented licenses and permits from the competent authorities in addition to a detailed explanation of such offers prior to their approval on the application to make them available to the User.
1-5 You may not create frames around our webpages that alter in any way the visual presentation or appearance of our website without prior written permission.
1-6 If the website and the information and services on the website are provided free of charge, the legal duty requires exemption of the website from any liability for any loss or damage of any kind.
1-7 In the event the Supplier decides to benefit from the HOOK application services and join the client list, the Supplier shall provide all official documents and papers detailed on the platform www.HOOKapp.sa, including for example (Commercial Registration Certificate, Articles of Incorporation, legal representative of the company ....). In all cases, the Supplier alone shall bear the consequences of violating the provisions of this clause.
1-8 The HOOK application shall not be responsible for any content appearing on the Supplier’s website. You agree to protect and defend us against all claims arising on your website. No link(s) should appear on any website that may be interpreted as defamatory, obscene, criminal, or which infringes or violates, or advocates the infringement or other violation of, any third-party rights.

Disclaimer:
All Parties acknowledge and agree that the HOأOK platform operates exclusively as a technical intermediary for booking, search, and linking the User with the Supplier, and its role is limited to providing electronic means for communication and concluding contracting between them. It shall not be considered a party to any contract concluded between the Supplier and the User, and shall not bear any statutory, contractual, labor, financial, or tort liability for the performance or non-performance of the contracts concluded between the Supplier and the User; the quality of the service or the efficiency of the labor or its compliance with regulations and instructions; any damages, losses, claims, or disputes arising between the Supplier and the User or the labor or any third party.
All statutory, legal, and financial effects of the contractual relationship shall arise directly between the Supplier and the User alone, with their acknowledgment of releasing the HOOK platform from liability as a general and final release within the limits permitted by law.

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon request. We also reserve the right to amend these Terms and Conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound by and follow these linking Terms and Conditions.
Removal of links from our website. If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any time. We will consider requests to remove links, but we are not obligated to do so or to respond directly to you.
We do not guarantee that the information on this website is correct, nor do we warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Expiry and Termination of Service Loan Renewal:

The contract term shall commence from the date of signing the contract between the two Parties (User and Supplier) and shall continue for one year. This contract shall not be renewed for another term or terms except with the prior written consent of both Parties.
The Service Loan contract shall expire in the event of the User’s death – God forbid – and if the User’s family wishes to continue the loan, they must coordinate with the Supplier to complete the necessary procedures.
In the event the Service Loan term expires and the User does not respond to the notices and notifications sent by the Supplier, the Service Loan contract shall be automatically renewed for a similar period, and the value of the Service Loan may differ after renewal.
In the event the Parties wish to renew the Service Loan for a similar period and the payment method is full payment of the Service Loan value, the User shall pay the amounts due for the new loan period at least (10) days before contract expiry for contracts less than one year and (15) days for contracts equal to or exceeding one year. If payment is made in monthly installments, the User shall complete renewal procedures in accordance with the HOOK application policy.
In the event either Party is subject to force majeure or emergency circumstances leading to difficulty or impossibility of performing any clause of the contract, in whole or in part, due to force majeure, emergency circumstances, or emerging pandemics that result in the impossibility of full contract performance, including but not limited to earthquakes, war, civil unrest, or any other cause beyond control, this contract shall be terminated immediately and automatically by operation of law without retroactive effect on the obligations of the Parties, while preserving all rights of the Parties prior to termination.

Dispute Resolution:
In the event of any dispute and/or disagreement regarding these Terms and Conditions and/or their application and/or interpretation, the two Parties (the platform and the Supplier) shall attempt to resolve the dispute amicably within a maximum period of (30) thirty days and avoid entering into disputes as much as possible. If no amicable resolution is reached, the dispute shall be considered by the competent court in the Kingdom of Saudi Arabia. In general, these Terms and Conditions in all their clauses, provisions, effects, and obligations arising therefrom shall be governed by the applicable laws and regulations in force in the Kingdom of Saudi Arabia.